Lync 2013 & Lync 2010 Address Book Download Issues & Find contacts issues

Hello Readers,

We normally face address book download issues and not able to find contacts in Lync 2010 client as well Lync 2013 clients.

So in that case only option is to force download the address book by using below steps:

To force the Lync Server 2013 to update the address book, execute the following cmdlet in Lync Shell on Front End :

Update-CsAddressBook

Wait for the LS Address Book Server event to report event ID 21056 listing the:

Lync 2013 :

Log off of the Lync client and delete the profile from:

%userprofile%\appdata\Local\Microsoft\Office\15.0\Lync

… then execute the following command in the command prompt to add the registry that forces the Lync client to immediately download the address book:

reg add HKLM\Software\Policies\Microsoft\Office\15.0\Lync /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f


Now Log in to the Lync client & check the above path, its should create some of the files & 3 folders.

Also 2 files are created as GalContacts.db & GalContacts.db.idx which used to search for contacts under find

Now it should search for the users.

Lync 2010 :

Log off of the Lync client and delete the profile from:

%userprofile%\AppData\Local\Microsoft\Communicator

… then execute the following command in the command prompt to add the registry that forces the Lync client to immediately download the address book:

reg add HKLM\Software\Policies\Microsoft\Communicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f


Now Log in to the Lync client & check the above path, its should create some of the files & 3 folders.

Also 2 files are created as GalContacts.db & GalContacts.db.idx which used to search for contacts under find


Now it should search for the users.



it should resolve the address book issues.


Regards
Anand S

NOTE : If this posts helpful to resolve your issue, please comment.